Breathe.
Move.
Sing.

Last updated: 28 July 2026

‍These terms apply when you book and pay for a session or coaching block with The Voice and Breath Lab. By booking, you agree to them. Please read the cancellation policy in particular before you book.

1. Who we are

The Voice and Breath Lab is the trading name of Susie Wilkins Music, a sole trader vocal coaching practice based in London SE23. You can reach us by email at susie@voiceandbreathlab.com.‍ ‍

2. Sessions and prices

‍ We currently offer:

• 15-minute discovery call — free, to see whether we're a good fit.

• 45-minute vocal confidence coaching session (online) — £75.

• 60-minute vocal confidence coaching session (in person) — £120.

• Prepaid coaching blocks (in person) — a set of sessions paid for in advance (see section 6).

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Prices are shown at the time of booking and may change for future bookings.

3. Booking and payment

‍Sessions are booked and paid for through our online booking system (SumUp Bookings). Payment is taken at the time of booking to confirm your slot, except for the free discovery call. Your appointment is only confirmed once booking and (where applicable) payment are complete and you have received a confirmation.‍

4. Cancellation and rescheduling

‍We ask for at least 24 hours' notice if you need to cancel or reschedule a session. With 24 hours' notice or more, you can reschedule to another available time at no charge, or receive a full refund if you prefer.

‍If you cancel with less than 24 hours' notice, or do not attend ("no-show"), the session is treated as taken and the fee is not refunded.

‍We understand that genuine emergencies happen. Where the circumstances clearly warrant it, we may at our discretion waive this and offer a one-off reschedule — but this is a goodwill gesture, not a right, and shouldn't be relied on.

‍To cancel or reschedule, please use the link in your booking confirmation, or contact us by email as early as you can. ‍

5. Late arrival

‍If you arrive late, we'll do our best to make the most of the remaining time, but the session will still end at its scheduled time and cannot be extended, as later bookings may follow. The full fee still applies.‍

6. Prepaid coaching blocks

‍Prepaid blocks are a set of sessions bought in advance. The individual sessions in a block are booked and rescheduled under the same 24-hour policy as above. All sessions in a block must be used within 3 months of purchase, after which any unused sessions expire. Prepaid blocks are non-refundable once the first session has taken place, but unused sessions can be rescheduled within the notice period and expiry window.‍ ‍

7. Cancellation by us

‍If we ever have to cancel or move your session (for example, through illness), we'll let you know as soon as possible and offer you the choice of a reschedule or a full refund of that session.

8. Online sessions

For online sessions, you're responsible for your own device, internet connection, and a quiet, private space where you can use your voice freely. We'll send a joining link ahead of time. If technical problems on our side prevent the session going ahead, we'll reschedule or refund it. ‍

9. Health, wellbeing and safety

Vocal coaching with The Voice and Breath Lab is educational and developmental. It is not medical, psychological or therapeutic treatment, and is not a substitute for advice or care from a qualified doctor or therapist.

Our work uses breathing and gentle movement. If you have any health condition that could be affected — including but not limited to respiratory or cardiovascular conditions, pregnancy, recent surgery or injury, or a history of dizziness or fainting — please consult your GP before booking, and let us know anything relevant so we can adapt the work safely. ‍

You take part at your own risk and are responsible for stopping and telling us if anything feels uncomfortable, painful or makes you feel unwell at any point. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be excluded under law.

10. Confidentiality

Anything you share in sessions is treated as confidential and won't be passed on, except where we're required to by law or where there is a serious risk to your safety or someone else's. ‍

11. Recordings ‍

Sessions are not recorded unless we've both agreed in advance. If you'd like to record a session for your own practice, please ask first.

12. Intellectual property

The Breathe. Move. Sing. methodology and any materials, exercises or resources we share remain the intellectual property of The Voice and Breath Lab and are for your personal use only.

13. Liability

Other than the liability described in section 9, our total liability to you in connection with a booking is limited to the amount you paid for the session or block in question.

14. Governing law

These terms are governed by the laws of England and Wales. ‍

15. Contact

The Voice and Breath Lab — susie@voiceandbreathlab.com